Nancy Hand
DominoPower Contributing Editor Nancy Hand is primary Notes admin at a remote site for a large corporation. She earned both Novell and Microsoft certifications in network engineering before being introduced to Lotus Notes. The 3,000 users she supports constantly challenge Nancy to keep up with their creative missteps. With a background in art, she brings a different perspective to working with computers and their users. In the past, Nancy has worked in the fields of accounting, criminal justice, and museum display. To balance the challenges of the job, she continues to draw and sculpt between stabs at writing novels and designing knitware.
Published articles
The following 22 articles by Nancy Hand have been published in ZATZ magazines.
Notes calendar abuses and misuses
Most of Nancy Hand's really, really long calls involve calendaring. For whatever reason, people think the Notes calendar should do everything their secretary can, with the possible exception of making coffee. [DominoPower Magazine, April 2008]
Installing Notes 8 the hard way
On a whim, Nancy Hand decided to try Notes 8 at home. She didn't read the documentation before starting installation. If she had, she says, she would have seen the problem before starting. [DominoPower Magazine, March 2008]
Where to find answers to your Notes and Domino questions
IBM, Lotus and their partners provide a lot of documentation and training. Somewhere in the community of developers, administrators, and users, there is bound to be someone who can provide the answers you need. The biggest hurdle can be in finding where to look for information. This is not a complete list. Actually, it's a very short list, just to get you started. [DominoPower Magazine, November 2007]
Faking Notes profile names
Under Notes 5.x it was easy to enter a fake name into a Profile document; you simply typed in something and saved it. The client complained, but it still accepted non-hierarchical names like "Annalee's Astounding Addenda" or "Expense Reporting Dept". But, in Notes 6.x and 7.x, you can't type in the field. You have to select a name from an address book. Nancy Hand discusses how to get around this limitation. [DominoPower Magazine, November 2007]
Playing Hide & Seek with servers
Server upgrades, you gotta love 'em. It doesn't matter if you're upgrading the hardware, the operating system, or a major application like Domino. If everything goes smoothly, it's just because you haven't identified the problem yet. [DominoPower Magazine, October 2007]
The To Dos that wouldn't go away
Our favorite Contributing Editor had an interesting problem. One of her users couldn't delete Notes To Dos. Seems simple, right? Well, it turns out the answer was, indeed, simple. Finding the answer wasn't so much. [DominoPower Magazine, August 2007]
Domino servers and Windows domain controllers don't play well together
Want to run Domino on a Windows domain controller? Don't. In this helpful article, Nancy Hand explains why it would be a very baaaaad idea. [DominoPower Magazine, July 2007]
Dilbert Meets Alice (as in Alice in Wonderland)
We just finished the full edit of this article. It must have taken us three or four times longer than it normally takes because we just couldn't stop laughing. This may be the funniest article we've ever run. And it's so, sadly, so true for us all. [DominoPower Magazine, July 2007]
The joys of McAfee VirusScan Enterprise 8.5i vs. Notes
In this hands-on article, Contributing Editor Nancy Hand details the challenges she had getting McAfee VirusScan Enterprise 8.5i to work in a Notes environment. [DominoPower Magazine, March 2007]
The joys of the time change
Contributing Editor Nancy Hand tells us about the joys of the time change. It proved far more exciting than she ever imagined it could. People were actually screaming at one another in meetings! For the full story, you'll have to read her entertaining article. [DominoPower Magazine, March 2007]
New Year's Resolutions for Lotus professionals
New Year's resolutions. We all make and, generally, break them each year. But, since it's yet another new year, I resolve to try again. In this delightful article, Contributing Nancy Hand gives us her ten favorite New Year's resolutions. [DominoPower Magazine, January 2007]
How to retrieve POP mail from a non-Domino server
Contributing Editor Nancy Hand is back with another story from the support trenches. This time,she's retrieving POP mail from a non-Domino server. [DominoPower Magazine, December 2006]
An obscure utility saves the day
What happens when adding new disks to a SAN causes pandemonium to a Domino server? In Contributing Editor Nancy Hand's case, she found an obscure little utility that managed to save the day. [DominoPower Magazine, December 2006]
Before you reinstall the Notes client, try this
Contributing Editor Nancy Hand is back with another story from the support trenches. This time, a user's mailfile gets all weird. Eventually, the Notes client is reinstalled. But you don't have to do that. Read Nancy's article and you'll learn how to fix Notes without reinstalling. [DominoPower Magazine, November 2006]
Upgrading the SAN
Life is never dull when you're a Domino admin. Just before after she went on vacation, Nancy Hand's company installed a Storage Area Network (SAN). And life just got more interesting. [DominoPower Magazine, October 2006]
Declined, but not forgotten
What happens when Roy loses Fridays? It can happen to the nicest of guys, but the reason's a bit complex. In another of Nancy Hand's popular Those Amazing Users series, we learn what went wrong and what Nancy had to do in Notes to fix the problem. [DominoPower Magazine, September 2006]
Inside the exclusive Lotus Premium Support Seminar
Nancy Hand works as a Notes admin working for a large company. One of her favorite perks is a ticket to attend the Premium Support Seminar (PSS) in Boston. This is a 3-day conference, sort of a mini-Lotusphere, put on for those with Premium Support contracts. Want the inside scoop? You'll have to read Nancy's article. [DominoPower Magazine, August 2006]
Spam blocking, Frank, and giggles over the cubicle wall
Spam was becoming a big problem everywhere, not just at work. Some users only got one or two spam messages a day while others got dozens. People wanted a solution. This article is another in Nancy Hand's popular Those Amazing Users series and it's worth a giggle or two. [DominoPower Magazine, June 2006]
Runaway agent
What happens when Phil writes an agent? Fifteen minutes later, he's used up several gigabytes of server space, Nancy Hand is on her way to the office at 4:00am, and Phil's no longer allowed to write agents. What did he do? Read the article to find out. [DominoPower Magazine, May 2006]
Why all those read email messages still show as unread red
When all of the messages in a user's mailfile had suddenly turned red, intrepid Nancy Hand was called in to help. Read this article and you can find out how to keep your messages from turning red once they're read. It'll help you avoid getting a red face. [DominoPower Magazine, April 2006]
Meeting 15,000 new friends through the power of the cc field
What happens when a new exec sends 15,000 emails to "All Domino users" in the company? He gets to meet a lot of new people. In this fun story by Nancy Hand, we learn the admin's side of the story. [DominoPower Magazine, March 2006]
The Notes calendar: scheduling to infinity and beyond!
And, as admistrator for 3,000 Notes 6.5 users, Nancy Hand is frequently amazed by what her users can pull off. One such user managed to lose a meeting for next Tuesday, but schedule appointments all the way out to 4004. Just what did Nancy do to clean this mess up? You'll have to read this article to find out. [DominoPower Magazine, February 2006]
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